I'm almost off, not a long wait time. But I can't possibly Get a bad or long call.
Oh I have never been so wrong.
So, you know how Verizon used to have unlimited data? Maybe you didn't, but they did at one point.
So anyway, this guy had made a plan change, and went to switch back his unlimited data. Nope. Can't do that.
But the previous rep got his supervisor to submit an IPR to get it back. It worked on two of his lines, but not the third one. And they'd already submitted two IPR's on it. Both of which where explicitly denied.
Not to mention this guy was sitting at a usage level of a gig and a half for the current cycle which is about half over.
Did I mention he was speaking fluent Korean? No. Well, he was. And unfortunately, The term, "Transfer to Spanish tech with a Korean interpreter" Doesn't actually work here. Or I would have. And then high fived everyone on my way out of the call center. If there was anyone else there. (Internal jokes. We have quite a lot of them.)
40 minutes later I was finally able to catch my ride home, who I was unable to contact because "no phones on the call floor".