Yes hello, how are you?
Okay, can I get you'r- what do you mean you need to take a call? Okay, I'll just wait here then.
Ma'am? Are you there? Hello?
Okay, can I validate your account now?
Okay, so what is it you where offered?
Look, I get that Verizon called you for the offer, but we aren't a collective conscious, I need to know what you want to help you.
Okay, if you don't know then it's going to be pretty hard to get it for you.
Can you at least tell me what you where discussing before the transfer?
If you don't want to explain it again I can't help you.
My supervisor won't be able to read your mind either.
Look I understand you want it I'm just not sure what it is. And it sounds like you don't know either.
I'm sorry, I can't directly connect with a specific agent.
Look, I understand you want to talk to my supervisor but they aren't granted mind reading either.
I understand that you would put your supervisor on if I requested but that won't fix the problem.
Okay, please hold while I dig through the account notes to find what you want. But I still have no idea what it is.
Ma'am, you've been talking to me for like twenty minutes, that's slightly shorter then an hour. and at least half of it I was waiting for you to get on the phone because I needed to verify your account.
Okay I think I found what you want, if you actually know what that is. I'll put you through the automated system and just put in this number and get off my phone.
So yes, for future reference, when you talk to customer service, if you don't know what you want, but you want it now, we really can't help you. Not sorry.