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Another Job Post

~Shockwave~

Entry posted by ~Shockwave~

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I honestly can't say I hate my job. Maybe I haven't had the time to form that sort of opinion of it, maybe it takes too much effort, I don't know.

 

But I honestly can't say how well I'm doing. I go from getting two 10/10's and not having to worry to getting one 4/4 and being told if it keeps up I might not have a job much longer.

 

They had me sign a counselling tracker for "assurance of help" statements. At the time I was told it was nothing to worry about and I'm doing fine. Then I'm told I'm not and if it doesn't improve I should look for another job. (well, not that bluntly.)

 

Though. Let's be realistic. Expecting a 9.4 on survey scores is a little... Well... If somebody told you you did have to pay that extra $400 on your bill that you thought was completely not your fault, what would you rate them? Probably not a ten.

 

Example: I was having a training with my coach, she had listened to a call and set, while it went pretty well, I was a bit quiet and not terribly warm. And that that's something I could improve on but I was doing better.

 

Ok, I can accept that. I can be rather quiet at times. I'm not really an outgoing person anyways, I don't have an issue acknowledging that. But I left that meeting feeling like I was doing better, I just needed to keep working. I can do that.

 

The very next meeting she informed me that she listened to the call and that I didn't do well and reminded me that if I didn't improve that I was already on a counselling tracker.

 

Those where a week apart. and every time I leave a meeting like that I feel stressed and rather uneasy. Maybe a little sick to my stomach. You know, that feeling of absolute failure? Yeah, that one. And I know for a fact that won't improve my performance.

 

So yeah. fun stuff.

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Voltex

Call Centers always expect you to provide 10/10 service to customers while denying the customer almost every single thing that they want and shoving additional expensive products down their throats.

 

It's an exercise in futility. 

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Kaleidoscope Tekulo

I am going through this exactly right now. Just without the call service center and more running around on my feet and being in a hot kitchen. The upside is that my co-workers and bosses have been super understanding.

 

I just try to pull people in private when I need to be serious, be super nice and apologetic (but firm), and say something like "I mean no disrespect by this, but I am dealing with personal issues, and this is how lawsuits could start."

 

But, seriously use this at your own risk. Companies vary quite differently and there are always people who use the excuse "So what? I am dealing with x and y and z" and it is seriously the most disheartening thing ever. It could even get you fired if you're not careful.

 

I would only use the buzzword "lawsuit" as an attention getter as a last resort when something really serious happens. Lawsuits cost companies money, and that is something neither party likes dealing with in my experience.

 

After I have said my peace, I make it crystal clear I am not planning to press charges, and if the company is still willing to work with me, then awesome. If not, it's back to job hunting.

 

I like to at least be interviewing or looking at a few options before using the buzzword "lawsuit" but stress can be very, very dangerous if not kept in check depending on the situation. Then again, I personally take my health seriously, so keep that in mind. XD

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