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Brickmaster Rant

Posted by Kohaku , Oct 08 2006 · 83 views

Let's see, I'm a Brickmaster again. However that's the only good thing.

Last year when we resubscribed the lady who resubscribed us, started us at October! I lost one Magazine and one set! I'm still furious over this cause Customer Service at Lego has gone downhill. They don't know whats going on. Then apparently today, the person resubscribing us doesn't know what is going on and HANGS UP! We had to call them again, and talk to a manager. Plus, I won't even be able to get the magazine that I missed now, the September/October issue.

This truly is a sad day in Lego History... I used to think they had some of the best customer service EVER. Not anymore though. sad.gif

Also, please excuse my anger, I bet anyone would feel how I do after this.


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Oct 08 2006 06:19 PM
Oh, yes, I'd be mad. Heck, I think I might be about to break a world record for Magazine lateness. It's the eighth of the next month, and I still haven't received either my set or my magazine/comic. We had to call customer service a couple days ago because I was wondering what was going on, and we found out that they had simply forgotten to ship it! And it's not like it's understandable because, after all, it's a magazine that's totally FREE -- I'm actually paying for Brickmaster. As much as I like LEGO as a company, I have to say that they have really dropped the ball this past year.
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Hahli Husky
Oct 09 2006 12:26 AM
Sorry for you. You're right; Lego's service and attention to their consumers used to be totally awesome. But since like, 2004, why are they falling downhill? Something's happened, surely. But, what can you do? I can think of few companies with good service these days.
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last year they had great customer service: i got myself a roporak but it didn't have any eyes. so we call and they send the eye peices imediately (the shipping took 5 days though). i even got an apolegy note from LEGO
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Username: Kohaku
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