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Ever had a set that was missing pieces out of the box?

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49 replies to this topic

#1 Offline PyroLizard Prime

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Posted Feb 18 2014 - 06:15 PM

And I mean sets bought from stores, misb, that didn't have all the pieces needed to complete the set, due to an error.

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#2 Offline Pupwa21

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Posted Feb 18 2014 - 06:57 PM

Nope, but I always get spare parts. Like when I got my 2007 Jailer I got 3 of the tube things.
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#3 Offline Sumiki

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Posted Feb 18 2014 - 08:34 PM

Oh yeah. My Piraka Stronghold required two special orders of parts just to be able to build the dang thing. Turned out to be a terrible set, but I was blissfully unaware (read: ten years old) at the time.

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#4 Offline fishers64

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Posted Feb 18 2014 - 08:42 PM

No, this never happened to me.


Sometimes I get paranoid when building a new set for the first time, but I always figure that the boxes/bags are packaged by machine, so the chance of it happening is slim.

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#5 Offline Flux: The Explorer

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Posted Feb 18 2014 - 08:45 PM

One time, my Breakout Furno was missing some of the handcuff chains. Thankfully, my Breakout Surge had a few spare chain parts so I just used that.
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#6 Offline Bfahome

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Posted Feb 18 2014 - 08:47 PM

If I recall correctly, the 2002 Slave I set I got was missing four of the same (small structural) piece.  Couldn't find them in the box anywhere.  I think I ended up using spare parts I had around instead.

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#7 Offline The Kumquat Alchemist

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Posted Feb 22 2014 - 11:51 AM

Once, with Axxon. If I remember correctly, he was missing the socket pieces to attach his fingers to his hands.


On the plus side of things, I got an extra pair of alien bug wings in a Galaxy Squad set recently.

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#8 Offline Ldd2000

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Posted Feb 22 2014 - 12:10 PM

Did you guys know that you can send in replacement part orders to LEGO? I have had missing parts in some of the sets I got/bought, and I just sent in an order to replace them, and they did.


One time I had lot my Mistika Tahu's mask(prolbaly fell down a heat vent), and I send a missing parts order to LEGO and they sent me a new one(this was like last year!).


Another time I had wreaked a minifig helmet with some model glue, the kind of glue that melts plastic(don't ask me what I was doing, I don't remeber). I sent in a broken piece report, telling what happened, and they sent a replacement. Except they didn't have the moulds anymore for it, so they sent my the equivalent of the piece that was broken in other types of helmets.


I just thought you guys should know, even if it was 4 years ago, or 10 year ago that LEGO should replace your missing parts.

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#9 Offline Great Being Velika

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Posted Feb 22 2014 - 01:35 PM

The sand crawler I got way back like 5 years ago was missing a 1x1 brown brick. And I think I got a creator set that was missing something, but apart from that, I've had pretty good luck.

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#10 Offline xccj

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Posted Feb 22 2014 - 03:24 PM

I'm pretty sure my first Gali set was missing the trans yellow eye piece, and since it was my first Toa set ever, i was a bit confused as to how to put on the head.  I eventually got a replacement when I bought the mask packs back in the day, which originally came with an extra head and eye piece.


My Lewa Phantoka set was also missing the lime green chest armor when I got it in 2008, and for that I was able to call in and get a replacement shipped to me.



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#11 Offline JAG18

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Posted Feb 22 2014 - 03:38 PM

Surprisingly, I've never bought a set that was missing pieces.  Dumb luck, I guess.

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#12 Offline Geardirector

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Posted Feb 22 2014 - 03:41 PM

I distinctly remember Hakann was missing a thigh. Got a replacement very quickly, though.

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#13 Offline Dralcax

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Posted Feb 22 2014 - 04:00 PM

My Agents truck base thing had a dark blue 2x1 plate rather than a dark blue jumper plate. A small difference, but the breakaway wall didn't work quite as well.

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#14 Offline KittehWubbins

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Posted Feb 23 2014 - 02:29 PM

In my Star Wars Y-Wing (not the modern one but not the oldest one) that I got a few years ago was missing a white axle. Still missing.

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#15 Offline ---Kopaka Nuva---

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Posted Feb 23 2014 - 03:55 PM

Only once and that was when i bought my rahkshi lerahk(green) in legoland in billund denmark. After i bought it we were relaxing and eating refreshments and i was in the middle of finishing on the table but one 2 length black plusrod was missing and i got it exchanged for a new one.


Turns out i got lucky in the process, after i got back home to iceland after the vacation i checked a online kraata power level guide and turns out the original had a level 2 kraata but my replacement set had a much stronger level 4 kraata.

Edited by ---Kopaka Nuva---, Feb 23 2014 - 03:59 PM.

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#16 Offline Zestanor

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Posted Feb 23 2014 - 04:12 PM

Brutaka was missing half of his weapon! We returned him and got a replacement.

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#17 Offline Ghabulous Ghoti

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Posted Feb 23 2014 - 04:41 PM

I know I have, just don't remember what off the top of my head.

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#18 Offline Waaja

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Posted Feb 24 2014 - 02:10 AM

I've got a funny story for this one :D


So I was missing one of Mahri Nuparu's trans-yellow light thingies from his back, so I called in Lego to get a replacement. Sure thing, they sent it over, except the envelope was empty, save a bubble wrap with a hole. I called Lego again, and the same thing happened.


I ended up going to their office to get it personally. Seems there may be some dishonest postmen in my area? It was nice I got to see parody Barraki sets in their office anyway :D

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#19 Online Gatanui

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Posted Mar 25 2014 - 04:59 PM

Not so much a missing piece rather than a wrong piece. We got a system plate with the wrong dimensions in the fire department set from 2007.

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Edited by Gatanui, Mar 25 2014 - 05:00 PM.

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#20 Offline Wally

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Posted Mar 25 2014 - 05:42 PM

I don't think I've ever gotten a set missing a piece. I did once get a Pridak with an extra Sharktooth Blade though.

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#21 Offline Pomegranate

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Posted Mar 30 2014 - 12:23 AM

I distinctly recall having trouble finishing one of those mini playset things, forgot what they were called. It was the 2005 Toa's tower thing with the giant gate shaped like Vakama's face. There was one little piece definitely missing, I looked everywhere. 'Twas really frustrating. I may have lost it somehow but I don't recall ever finding it, so...

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#22 Offline dragonzrmetal

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Posted Mar 30 2014 - 06:23 AM

The Lego replacement part service thing is really good. I've used it before and they're brilliant. What other company replaces parts from ten year old sets?


Anyway, I got a Power Miners set missing a grey valve type thing on it, the piece that looks like a tap thing. Lego replaced it without question. :D

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#23 Offline Pranciblad

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Posted Mar 30 2014 - 11:10 AM

I have only encountered one set with a missing piece in my entire time of collecting Lego. Back in 2004, I got one of the minifig-scale Knights' Kingdom sets and one of the dark grey bricks was missing. I figured that it wasn't that big a deal, since I could just substitute one of the old bricks from my collection. However, looking at it some time later, I noticed that the old brick stuck out like a store thumb in the middle of the new ones. And for the first time, I realized Lego had completely changed the shade of their grey bricks.


Edited by Pranciblad, Apr 06 2014 - 08:09 PM.

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#24 Offline PrismWind

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Posted Apr 06 2014 - 01:25 PM

I once got a Pohatu that was missing his Kakama!!  :D

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#25 Offline Arzaki

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Posted Apr 19 2014 - 10:57 PM

I got an Antroz that had a broken axle once. Also got the wrong blade piece in the click set.

Edited by Flamewing Studios, Apr 21 2014 - 05:24 AM.

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#26 Offline danny316p

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Posted Apr 21 2014 - 04:12 AM

I've had a few of these over the years. Customer service tends to correct them quickly enough that I usually forget about it - and most of the time I've needed to call them, it's actually been a malformed piece instead of a missing piece.


First set that comes to mind for a truly missing piece is 4554 Metro Station. For malformed pieces, I definitely remember a large plate being wrong in 10182 Cafe Corner, and an anti-stud in a slope not being functional in 5978 Sphinx Secret Surprise.


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#27 Offline ShadowWolfHount

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Posted May 12 2014 - 09:32 AM

Well I have gotten the wrong piece from the Lego Power Miner Granite Grinder and a Broken Piece from Chima Worriz's Combat Lair (that I was going to make a review of i but never made it)

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#28 Offline Pohatu: Master of Stone

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Posted May 12 2014 - 12:02 PM

I've had a reverse experience, if you can call it that- an Ikea nightstand I bought was missing a screw, so I made a replacement out of Lego. My brother once had a City set missing a windshield, though.

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#29 Offline Toa Varova

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Posted May 12 2014 - 04:15 PM

My Axxon had miscolored parts. Before you get excited, it was minor. Just a couple grey "hand" pieces rather than black. Now his hand has a little more grey than it should. >:( 

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#30 Offline Master Inika

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Posted May 12 2014 - 04:53 PM

Brutaka was missing half of his weapon! We returned him and got a replacement.

My Brutaka was missing the entire weapon. I called LEGO and got replacement parts. I've never 100% trusted LEGO since.

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#31 Offline ~Shockwave~

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Posted May 12 2014 - 05:53 PM

Can't recall missing any pieces, but there was one time with the Kikanalo set that one of the thigh guards/rahkshi backs was severely misshapen. It looked like it had been run over. 


Though I might have been missing something from my slave 1 set. Can'r remember and I think it was able to just stay missing.

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#32 Offline Vakama-san

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Posted Jun 09 2014 - 01:12 PM

I think the only time this has happened to me was with Toa Matoro back in '06. It was missing one of those blue half-axle/half-circular connectors that attach his neck to his torso. I just took one from a Knight's Kingdom set I had...I'm sure King Mathus won't mind missing his head.
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#33 Offline DNZe

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Posted Jun 15 2014 - 11:38 AM

Fire hall modular was missing a single gray stud piece. Easy replacement as I have tons 

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#34 Offline Collector1

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Posted Jun 16 2014 - 09:30 PM

I've never had a set that was missing a piece, or at least form what I recall. I have however, have had a piece that was damaged when it came out of the package. Thankfully, it was soon fixed.

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#35 Offline Great Mask Of ????

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Posted Jun 18 2014 - 08:54 PM

My Alien Obliterator (Bug Obliterator? It was an orange Galaxy Squad thing.) was missing one of those pin/axle connectors. Just one. I don't care. I'm not even going to do anything about it.


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#36 Offline Kopekemaster

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Posted Jun 19 2014 - 04:45 PM

I don't think I've ever gotten any with missing pieces. I heard from a friend (actually, I think it was LoTR_Nui Madu Cabolo), though, that he got a set that was already built, in the sealed canister. But that's about all the weird experiences I've had with sets, I think.

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#37 Offline Toa Smoke Monster

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Posted Jun 19 2014 - 04:49 PM

I do recall getting a set that was missing a piece, but I don't remember which one it was. I think it was one of my Visorak sets, but I not sure about it.

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#38 Offline tahu3.0

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Posted Jul 05 2014 - 10:57 AM

can that even happen missing pieces and if it can what can you do.

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#39 Offline Master Inika

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Posted Jul 05 2014 - 11:22 PM

can that even happen missing pieces and if it can what can you do.

It can happen by packaging mistakes, but it's very unlikely. If it does happen, you can call LEGO and they'll usually send you replacements for free.

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#40 Offline Councilor Manducus

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Posted Jul 06 2014 - 03:08 PM

Never happened to me. Although I did have a twisted melted piece from a Star Wars set.

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