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Issue Information

  • #000264

  • Issue

Issue Confirmations

  • Yes (0)No (2)

BZPower emails end up in spam

Posted by Meiko on Aug 05 2014 - 08:21 AM

BZPower emails such as change password confirmations seem to automatically end up in spam, at least on Gmail.

Aug 05 2014 09:54 AM
Never had that issue. Its not really BZP's fault. Just mark them as important or set it up to not put them in spam

I haven't seen this until I just updated my email address. It technically can be avoided. It's just difficult, but Yahoo and Outlook.com have a whitelist for approved senders that BZPower could try to get added to. Gmail also has a guideline on practices to make sure emails don't land in spam: https://support.goog...wer/81126?hl=en


I've seen this issue on many sites though, and I don't have much experience in preventing emails from landing in spam, but I do know there are ways to help prevent it. I figured I may as well report this in case a new user or someone who needs the account confirmation email doesn't know to look in the spam folder.

Aug 05 2014 03:49 PM

I've been lead to believe that that's common knowledge for anyone on the internet. I've pretty much always known to check there if I'm expecting an email and it doesn't appear in my inbox.


And as far as I know Gmails spam detection is fairly flexible, and usually pretty spot on. and if it's not just mark the email as not spam. I'm pretty sure it takes note of that.  

Just a rule of thumb in online administration: Never assume something is common knowledge because there are always those people who don't know that kind of thing. ;)

I can't replicate this issue. It may just be a mistake, a glitch in gmail's filtering system (I also use gmail). 



I don't believe there is a fix for this, but the concern regarding registration emails is appreciated. Perhaps something can be added to the message displayed to guests; I'll talk to the higher-ups about it.

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