Trouble logging in to Lego Ideas

[bohrokmaster]

I am having a very sh!tty time trying to vote Bionicle on Lego Ideas. I live in the UK and I haven't been visiting the LEGO site since 2010 and 2015. I was asked to create a profile by making my own username but an error message appear "The email address is already in use on LEGO Ideas. Instead of creating a new account, please login with the LEGO ID username you used with this email address. If you’ve forgotten your LEGO ID or are having troubles, visit this FAQ for more help . Even a VPN didn't help. Should I contact them to fix this? I am very bummed.

Edited February 3, 2021 by bohrokmaster

[Black Six]

1 hour ago, bohrokmaster said:

I am having a very sh!tty time trying to vote Bionicle on Lego Ideas. I live in the UK and I haven't been visiting the LEGO site since 2010 and 2015. I was asked to create a profile by making my own username but an error message appear "The email address is already in use on LEGO Ideas. Instead of creating a new account, please login with the LEGO ID username you used with this email address. If you’ve forgotten your LEGO ID or are having troubles, visit this FAQ for more help . Even a VPN didn't help. Should I contact them to fix this? I am very bummed.

Yeah, I think you should definitely contact support. I know you're not the only one who has had problems. I would suggest trying to clear your cache and cookies first, but if that doesn't work, reach out.

[bohrokmaster]

Okay. I really appreciate your help. Didn't mean to swear.

Is cookies and cache data? I should be knowing this. And if so, how do I clear them? Thanks.

Edited February 10, 2021 by bohrokmaster