I bought Rock Band on November 20th. My guitar and drums began to fail within the first two days. I filled out the RMA forms and my boxes were sent. I packed them up, and by Friday both my new drums and new guitar had arrived in the mail.

Now, my drum pads were what were faulty, but when the box came it included a slot specifically labeled as being for the kick pedal. My kick pedal wasn't faulty, but since I didn't want to screw around with and have delays (and since EA has no phone support available), I packed up the gear and sent it along.

However...

When they shipped me a new set of drums, they only provided me the pads and stand. There was no kick pedal included. So it's almost a month since I bought the game, and I haven't been able to play the drums. At all. To make matters worse, my email to EA customer support got the following response.

Hello ****

 

Thank you for contacting Electronic Arts Technical Support.

 

The drum pedal are considered separate from the main drum kit. The replacement drum kit will not have a drum pedal included and neither should you have included the drum pedal on your return shipment to EA.

 

Should you require further assistance about this or any Electronic Arts game in the future, please visit our website and review our extensive Self Help Knowledgebase (http://support.ea.com).

 

Yves

EA Technical Support

That's it. No mention of a replacement, no apology for the confusion, just a "Well that was stupid...sucks to be you" and a link to the website I'm already using. I was on board with the whole process, even when it smelled fishy that all of this hardware was failing. But at this point EA has proven to me that they have no clue how to handle customer support. No phone numbers, no apologies...just treat me like a moron and move along.

I want to return this game out of spite, but it's just so much fun.