A Foolish Customer
Normally, I would never get angry with a customer, except this one time, I did. However, I didn't show my emotions, something which I am quite good at...
This customer wanted minutes added to his Tracfone which is something I know nothing about, I only know what is on the packaging. (Cell Phones are actually a part of the Connection Center Department.) I told him I didn't know how, yet I took a look at it and gave a try. Well it didn't really work, so the customer got angry at me for something that technically I nor the other associates have to do. Even when there is a Connection Center Associate technically they don't have to do it either. We do it because of courtesy. Said customer doesn't understand this. And he is going to -report- me to the district manager.
However, nothing can be done, due to the fact that we aren't required to know how to do it, as we do it out of courtesy. Inside I was laughing at him.
Of course the customer was very rude about it too, he didn't seem to understand the fact that we aren't slaves. This is the first time a customer has really gotten under my skin for being so ignorant.
So that was the only bad thing. I had a good day though, I can't say why just yet. Those are secrets which I hope to reveal next week.
Kohaku
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